Shipping & Returns

Shipping Rates:

  • Shipping to the UK, GBP 4.90
  • Shipping to EU countries, EUR 5.90
  • Worldwide, EUR 8.90

Shipping Times:

  • We operate from Monday to Friday, excluding holidays.
  • Delivery within UK and Europe: 1-3 days.
  • Worldwide delivery: 2-8 days.

International Shipping:

  • Yes, we do ship internationally.
  • Taxes and custom duties charged during checkout. No additional fees upon delivery.
  • Rate breakdown, including tax and customs, available under "Shipping Method" during checkout.
  • Countries we don’t ship to: Afghanistan, Belarus, Bhutan, Brazil, British Indian Ocean Territory, Brunei, Chad, Christmas Island, Cocos (Keeling) Islands, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Falkland Islands, French Southern Territories, Laos, Libya, Mayotte, Mongolia, Nauru, Niue, Norfolk Island, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, Solomon Islands, Somalia, South Africa (1 of 9 provinces), South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Taiwan, Timor-Leste, Tokelau, Turkmenistan, Tuvalu, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Western Sahara, Yemen.
  • Delays may occur for international packages. Contact us if tracking isn't updated in over a week.

Warranty:

  • 1-year limited warranty for all devices from the purchase date.
  • Coverage against manufacturer's defects. Defective items will be replaced free within warranty period.
  • Warranty claims processed after receiving returned items.
  • Warranty exclusions: Accident, misuse, unauthorized use, incorrect voltage connection, unauthorized repairs, etc.
  • Valid only with original proof of purchase from authorized sellers.
  • Devices must be used with authorized accessories (e.g., charging cable).
  • All implied warranties limited to one year from purchase.

Return Policy:

  • Initiate return within 30 days of receiving order. Contact us at support@onebeautytech.com
  • Return items must be in transit to our warehouse within 14 days of return request confirmation.
  • Pre-paid return labels provided for UK and EU orders/locations only.
  • For refunds: Include product, original packaging, and accessories. Ensure items are in good condition.
  • Deductions made for missing, dirty, or damaged components.
  • Processing time: Up to 10 business days after receiving the return.
  • Only for products sold on skinovationLab.com. Refunds appear within 7-10 business days. Shipping fees are non-refundable.
  • Items marked as "final sale" are not returnable or refundable.
  • For third-party purchases, contact the authorized retailer or reseller.
  • International returns: No return for orders with unpaid customs. No free return labels. Return shipping fees aren't covered.
  • For more details on our return policy please check our returns policy page.

For any other questions, please reach out to our support team!